2.1 Website Contents
The services on the Social Enterprise Reporting Tool (SERT) website include an online form which enables users to enter data on the financial and social performance of their social enterprise, and receive a simple report. The SERT is based on research into the development of the community sector in Western Australia, which was funded by The Bankwest Foundation. The SERT basic account is provided free of charge to social enterprise users.
2.2 Limitations of Services
While there are benefits to this service being available online, it is also acknowledged that there are limitations to the services provided on the SERT website. The services available on the SERT website are not intended to replace face-to-face or other traditional forms of support or advice you may receive for operating and reporting on your social enterprise as required by the relevant laws and regulatory requirements. Therefore, if at any time you believe that the SERT does not fully meet or address your needs, or if other concerns about your social enterprise operations or reporting arise, you should seek the services of an appropriate professional.
The services on the SERT website will not be appropriate if:
• you do not have permission to enter your social enterprise data into the tool
• you do not want the data you enter to be stored in the SERT database
• you need a professional to review or audit your social enterprise’s information in order to meet your enterprise’s required reporting compliance standards
In these cases, you should seek the advice of a senior manager of your enterprise, or the services an appropriate professional.
2.3 Services Provided in Australia
The SERT website is designed and delivered in accordance with Australian guidelines. The service is intended for use by social enterprises based and operating in Australia, and it is not implied or intended that the service complies with the laws or standards of other jurisdictions.
The SERT website forms the central component of a research project aiming to help social enterprises report effectively on their business and social performance. Research conducted around this website involves comparing users’ data on their social enterprise demographics and structure, business and financial performance, and outcomes achieved in relation to the social purpose of their enterprise. This includes exploring how the reported data compares across different social enterprises, as well as examining how reported data for a single social enterprise might change over time (i.e. a year-by-year comparison of business and social performance).
This research will be used to inform the development of publishable research outputs, including but not limited to peer-reviewed journal publications and public presentations of findings and their implications for creating social enterprise tools and developing social enterprise businesses. Publications and reports produced as a result of using SERT data will either be made available for download through a link on the SERT website, or further details provided where a publisher requires pay-for-access.
4 Modification or Discontinuance
Swinburne exclusively reserves the right to, and may at any time and without notice and any liability, modify or discontinue this website and its services, whether temporarily or permanently.
5 Security and Confidentiality
In order to protect the privacy of consumers, the SERT website uses and implements professional and industry standards for the security and protection of personal information. Current strategies that ensure the highest standards of data security include:
- The site is hosted in Australia in a dedicated VDC housed within an ISO27001 accredited data centre. Our VDC employs strict access controls and best practice network layer security
- Our application has been designed to validate all access and data inputs to protect both the application and database against malicious attacks
- When using the SERT, users connect to our site via HTTPS connections, which are more secure versions of the standard http protocol. Our site and the server it resides on are identified and authenticated by SSL certificates in order to use HTTPS, which means users can be assured they are always communicating with the real SERT site.
- All personally identifiable data stored in our database is protected by encryption
- Access to data through our application is governed by tightly defined role based access protocols
It is noted that the provision of services through this website is subject to security risks inherent in any internet service. While the SERT study team endeavours to ensure that your personal information is secure, it is not possible to safeguard against all possible breaches of security. You are advised to ensure that the computer terminal from which you send email and messages is secure, and to ensure that you log out of the SERT website after you have finished a session. The transmission of all information is at your own risk.
5.1 Privacy and Confidentiality
The SERT website can be accessed by eligible users via a username and password. When you first register to use the website, you are asked to provide your email address. You will also be asked to provide your first name, so that contact with you can be personalised.
After you log in to the site, you will be asked to complete an online questionnaire about your social enterprise. Responses to the questionnaire will be stored against your username, so that changes over time can be monitored.
The information that we collect from you as part of this research project will be stored securely at Swinburne for a minimum period of seven years. This includes identifying information such as names or email addresses, which you have provided in order to create and access your user account. Users can at any time request to access and securely delete their records, including user names, passwords, org details, data entered and Statements of Social Performance produced in the SERT, by contacting the SERT team in writing at email@example.com.
By creating an account and using the SERT website, you are indicating consent to have your questionnaire responses stored in our secure database and used for the following relevant purposes:
- The data you enter into the questionnaire will be used to generate a report for you.
- Aggregated information from all questionnaire responses will be analysed to provide general insights about the social enterprise sector in Australia.
- Insights based on aggregated questionnaire responses may be published or communicated, but no individual organisation or user information will be identified in any public communications without the express permission of the relevant organisation and user.
- With the data collected by SERT, the Swinburne research team will produce:
- Research reports on the findings from analysed SERT data.
- A dataset – with identifying information removed – that can be used by others for non-commercial research and social enterprise development purposes.
5.2 Limits to Confidentiality
The SERT study team confirms that the information you provide in emails to the team, or in response to online questionnaires, will not be revealed, disclosed, sold, distributed, rented, licensed, shared or otherwise passed on to any third party, unless: (1) we have your express permission to do so; (2) where required by law to provide information in response to a subpoena or warrant, or (3) in cases where the potential risk of harm, or threat to the safety of a consumer or another, requires such disclosure for the purpose of minimising or negating that risk.
5.3 Communication of Information to Others
Where information is used for the purposes of research and publication, the ‘Policy on the Conduct of Research’ will be strictly adhered to. If used for research or publication purposes, your information will be analysed in a de-identifiable form and disseminated results will not contain material capable of identifying you.
Technical difficulties should be reported to the SERT study team, Swinburne, by emailing: firstname.lastname@example.org
6 Your Responsibilities
Access and use of the SERT website is only permitted to persons 18 years or older, who have permission to enter data about their social enterprise into the tool.
You are responsible for maintaining the confidentiality of your password and shall be held responsible for all site access via your registration and/or login, whether authorised or unauthorised by you. You agree to immediately notify us of any unauthorised use of your registration, user account, or password by emailing email@example.com.
6.4 Confidentiality of Your Data
You are responsible for maintaining the confidentiality of any data you download from the site onto your computer.
6.5 Your Conduct
7 Investigation by the SERT team
8 Copyright and Intellectual Property
Material contained on the SERT website is the copyright of Swinburne University of Technology (except where otherwise indicated) or is used with permission or under licence of the copyright owner. You may download, print and reproduce the Statements of Social Performance that you create in the SERT using your own data.. All other rights are reserved. Requests for further permission to use this material should be directed to: firstname.lastname@example.org
9 No Liability
One of the key purposes of the SERT website is to provide you with an online form which enables you to enter data on the financial and social performance of your social enterprise, and receive a simple report based on the information you enter. Any benefit derived from your use of the website is entirely dependent on you. Swinburne makes no representations or warranties in relation to your use of the website, or the potential benefits or outcomes that may result. Swinburne will not be liable for any loss or damage suffered or incurred in connection with your use of the website.